Nippon COMSYS, a major telecommunications construction company, has been promoting DX using internal operations as a testbed and supporting customers' DX transformations based on the expertise from this. As part of this initiative, they have been working on utilizing generative AI. On June 20, they announced the establishment of a "Generative AI Center" aimed at promoting the practical use of generative AI and driving active business transformation through operational implementation.
The company began utilizing generative AI for enterprises with enhanced security measures in December 2023. Currently, there are 933 users with an active user ratio of 76%. Through usage promotion activities, the active user ratio for these services has achieved a high utilization rate that significantly exceeds the average of approximately 40-50% at other companies.
In addition to AI for personal use, as part of efforts to advance AI implementation in internal systems, the company began introducing "Inquiry AI" from December 2024, utilizing Retrieval-Augmented Generation (RAG) to improve the efficiency of internal business inquiries.
This implementation has not only enabled rapid responses to employee inquiries about internal systems but has also reduced the number of inquiries handled by the support desk by approximately 20%, contributing to improved operational efficiency.
Now, the company has established the "Generative AI Center" to support AI implementation in onsite operations and accumulate expertise in its utilization. Initially, this center will work with business supervisors to advance responses related to RAG creation and utilization.
It will accumulate expertise in converting workplace documents into formats that are easily recognizable by generative AI and support and promote utilization in highly specialized ways. Additionally, to promote personal use, it will support further utilization by responding not only to general usage methods but also to utilization consultations.
The "Generative AI Center" is operated in collaboration with Hokuriku Denwa Kouji (Kanazawa City, Ishikawa Prefecture) within the COMSYS Group, contributing not only to Nippon COMSYS but also to promoting internal utilization and business expansion in Hokuriku Denwa Kouji.
This article has been translated by JST with permission from The Science News Ltd. (https://sci-news.co.jp/). Unauthorized reproduction of the article and photographs is prohibited.